Purchase
To make a purchase you must follow carefully the online purchase procedure.
Fanatics Italy reserves the right to refuse an order if doubts exist over its truthfulness - incomplete or inconsistent personal data, supposable default already revealed in previous purchases, doubtful credit card authenticity - or if items requested are out of stock. The communication of refusal or cancellation of the order (via email or phone) may not be timely and may also occur following subsequent contact by the customer.
How to buy?
Purchasing on store.juventus.com is easy.
All you need to do is follow these simple steps:
- When you find the item you want to buy, choose the quantity, the possible size, and then click on “Add to cart”.
- You can purchase immediately by clicking on “Check out”. To modify the cart, click on “more” or “less” characters in the “Quantity” entry. To delete the products, click on “basket” symbol. Then, view the products put into the cart and click on “Check Out” to end your purchase. Alternatively, you can continue shopping without losing the items already in your cart and complete the purchase procedure later.
- Enter the necessary shipping information and select the payment method:
- credit card or PayPal
- additional payment methods available.
Finally, read your order summary and click on “Buy”.
At the end of the purchase, you will receive an email containing the identifying data of your order and confirmation that it has been correctly received. New users not yet registered will also receive the password to access the registered area.
The amount will be charged in Euros. The conversion into other currencies is purely indicative.
Order finalization is allowed only for adults, store.juventus.com will not be held responsible for orders placed by minors without parental authorization.
The Customer is required, at the time of delivery, to check the integrity of the package and the conformity of the Products received. In the event that the package appears tampered with or visibly damaged, the Customer must accept the delivery with reservation (or refuse the delivery) and document the condition of the package and its contents by taking photographs.
If the delivery is accepted with reservation, the Customer must contact Customer Care exclusively within 24 hours of delivery, indicating the order number and attaching photographs of the reported damage.
Order Cancellation Request:
Fanatics Italy reserves the right to accept or refuse requests to cancel orders that have already been confirmed and are currently being processed by our warehouse.
During peak seasonal periods, the high volume of orders may make it more difficult to promptly intervene in the logistics process; for this reason, we cannot guarantee that a cancellation request will be successfully processed once order preparation has begun.
